For the past ten years, digital transformation moved at a relatively slow pace, focusing mainly on improving internal processes, and the employee experience. Then COVID-19 hit, forcing decision-makers to prioritize their transformation initiatives and focus digital investment on customer-facing digital assets.
Drivers for Digital Business Transformation
Digital transformation is business transformation. We prefer to use the term digital business transformation, which is more in line with the business aspect of the transformation. These digital business transformations are influenced primarily by the drive to serve your customers better and more efficiently through managing the customer lifecycle, empowering customers, and enabling omnichannel customer journeys. If done correctly, this will extract the most value from every customer. However, it is important to consider and design security, efficiency and agility into your digital IT assets whilst considering and supporting your business operating models.
Major Challenges to Digital Transformation
Digital native companies continue to reshape markets, leaving traditional incumbents vulnerable to disruption. To remain relevant traditional companies (small or large) are embarking on digital transformation journeys to improve productivity and deliver innovative customer-centric products and services. As they begin to explore their digital transformation pathway, below are some common challenges they face to a successful transition.
Digital transformation does not stand in isolation, it forms a part of the broader Enterprise Architecture and as part of the Digital strategy, the digital architecture is developed taking into consideration the influence that other components of the Enterprise Architecture have on the Digital Strategy, and the impact of the Digital Architecture on other components, as well as taking cognizance of the constraints that these interdependencies may impose.
With all the above having been said, we help our customers to embark on a digital transformation journey from well-thought-out strategies to carefully managed implementations while everything, from technology to the business environment is constantly evolving. Change is everywhere, from technology and markets to customer needs. We help you to embrace it and adopt a philosophy of continual learning, flexibility, and agility to create an atmosphere that fosters ingenuity and creativity.
Contact us for a 1-hour complimentary and open discussion, if you identify with the drivers and messages above, and you are interested in seeing how you can leverage great technologies and deployment techniques to assist with your digital aspirations whilst overcoming the legacy challenges holding you back.
Full Services Suite
To help our customers to accelerate their Digital Transformation Journeys we provide tactical consulting and system integration services across specific domains. Our services in these domains are not just limited to consulting and integration but we also bring innovative solutions to the table that our customers can assess in accordance with their sourcing policies and procedures.
“Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.”